Cancellation Policy for Holiday Letting


Sails Apartments adopts the following policy when dealing with the cancellation or amendment of a holiday reservation:

• If the reservation is cancelled 28 days or more prior, or in the case of high season - 60 days or more prior, to the planned date of arrival, there will be a full refund minus a $50 administration fee.
• If the reservation is cancelled (or made and then cancelled) less than 28 days prior, or in the case of high season - 60 days or more prior, to the planned date of arrival, there will be no refund unless the premises are re-let for the total period of the reservation. A $50 administration fee will still apply.
• Where a reservation is made and a change is made either by a delay in arrival or an early departure, less than 14 days prior to the planned date of arrival, there will be no refund made unless the premises are re-let for the total period of the amendement to the reservation.

If multiple bookings are required to fill any original reservation dates, re-letting costs such as cleaning may be deducted from any refund.

• For 1 - 5 nights a deposit of 1 nights accommodation or 10% (whichever is greater) will confirm a reservation
• For 6+ nights a deposit of $300 will confirm a reservation
• A deposit from $350.00 to $500.00 will confirm a reservation for peak season – Christmas, New Year and Easter.

The balance of the tariff is due on arrival (or other time if prior arrangement made). A reservation that has not been confirmed by a deposit being paid is not guaranteed.